

Love this part of my work. Benefits of small business that’s 90% B2B I suppose.
The phone tree is one level deep by design. You dial, listen to options and then pick one. There’s no bullshit ‘use the website’ or ‘have you considered our other shit?’ The hold music doesn’t suck and it’s only interrupted by an actual person that can help you.
No script when you are put through. Just me, the user, and whatever I can cobble together and cajole into a solution.
And there’s no fucking AI.



Honestly, the first rebirth as a run-of-the-mill article aggregator was better. A lot of it I’d have already seen elsewhere, but occasionally it’d have something interesting that I missed.
Whatever they do, they’ll still be riding the name of a very dead horse.