The only solution is to make sure they can’t read data you don’t want shared.
Isn’t that the appropriate guardrail, then? LLM chats and agents and whatever need to be contained with external permissions settings that the LLMs simply do not and can never have the power to override.
In a normal customer service setting with human agents, there are still plenty of examples of what a human agent simply doesn’t have the power to do. Often, they’ll need to escalate to a manager to do things like process refunds not just because they weren’t given social permission to do so, but because they weren’t given technical permissions to do so. LLM agents need to be contained in the same way. Any decent use of agents, human or software, requires carefully designed processes and permissions extrinsic to that agent’s own decisionmaking abilities to make sure that agents don’t do something bad for the company.
Isn’t that the appropriate guardrail, then? LLM chats and agents and whatever need to be contained with external permissions settings that the LLMs simply do not and can never have the power to override.
In a normal customer service setting with human agents, there are still plenty of examples of what a human agent simply doesn’t have the power to do. Often, they’ll need to escalate to a manager to do things like process refunds not just because they weren’t given social permission to do so, but because they weren’t given technical permissions to do so. LLM agents need to be contained in the same way. Any decent use of agents, human or software, requires carefully designed processes and permissions extrinsic to that agent’s own decisionmaking abilities to make sure that agents don’t do something bad for the company.