Castro Podcasts — Things I got wrong: Support
www.uncommonapps.nyc
Building meaningful relationships with customers through support didn't turn out as I'd hoped
  • kayazere@feddit.nlEnglish
    0·
    2 days ago

    I think it is mainly happening because companies don’t want to pay for user research/studies and would rather try and make assumptions about how their software is used based on aggregate data collection.