sanitation@lemmy.today to Technology@lemmy.worldEnglish · 6 days agoNew Orleans will use AI to answer 911 calls instead of a humanwww.shreveporttimes.comexternal-linkmessage-square204linkfedilinkarrow-up11arrow-down10
arrow-up11arrow-down1external-linkNew Orleans will use AI to answer 911 calls instead of a humanwww.shreveporttimes.comsanitation@lemmy.today to Technology@lemmy.worldEnglish · 6 days agomessage-square204linkfedilink
minus-squareChaf@slrpnk.netlinkfedilinkEnglisharrow-up0·5 days agoYou don’t need AI for that. Automated phone answering systems do exist, and can redirect people.
minus-squareFmstrat@lemmy.worldlinkfedilinkEnglisharrow-up0·5 days agoThis is basically a beefed up IVR with better customer satisfaction reports, so… yes. But as I said in the other comment, giving updates to callers is something a standard answering system can’t do.
You don’t need AI for that. Automated phone answering systems do exist, and can redirect people.
This is basically a beefed up IVR with better customer satisfaction reports, so… yes.
But as I said in the other comment, giving updates to callers is something a standard answering system can’t do.