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Technology@lemmy.worldEnglish · 7 months ago

Klarna Hiring Back Human Help After Going All-In on AI

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Klarna Hiring Back Human Help After Going All-In on AI

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Technology@lemmy.worldEnglish · 7 months ago

Turns out people would rather talk to other people.

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boreengreen@lemm.ee
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7 months ago
AI support is equivalent to an interactive and searchable FAQ.

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