Delta has a long-term strategy to boost its profitability by moving away from set fares and toward individualized pricing using AI. The pilot program, which uses AI for 3% of fares, has so far been “amazingly favorable,” the airline said. Privacy advocates fear this will lead to price-gouging, with one consumer advocate comparing the tactic to “hacking our brains.”
Sooo… If you’re broke, does it give you low prices vs someone who is rich?
Kidding, kidding. We all know they’re going to be fucking the lower and middle income brackets hard as hell with this. As if we weren’t already being milked dry, now they want to milk the very blood out of us.
My question is: What the fuck is the endgame? This shit isn’t sustainable. Used to be that most companies were content with steady profits. The last 40+ years has shown us that simply generating a profit isn’t enough, the profits must be constantly going even higher every quarter. But again, this isn’t realistic or sustainable. So why the fuck has the entire world agreed to condone and enable this pathway that is ultimately doomed?
This is musical chairs, and everyone involved is desperately hoping that they won’t be one of the ones left without a seat when the music stops. Anybody with a plural number of brain cells must know deep down inside that infinite growth is literally impossible, but they all think they’ll be smart enough to cash out before it all collapses.
There’s a problem with that, though: Money has a notoriously poor nutritional value.
The endgame is stuff as much money into one’s own pocket. That’s it.
The money is gonna be monopoly bills soon at this rate.
So its gonna run a soft credit check on you and then give you a price?
You don’t even need AI for that, and that’d be waaaaay cheaper to implement than AI.
…
A Delta spokesperson told Fortune the airline “has zero tolerance for discrimination. Our fares are publicly filed and based solely on trip-related factors like advance purchase and cabin class, and we maintain strict safeguards to ensure compliance with federal law.”
This is horseshit.
In Economics, the entire concept of setting specific prices for specific market demographics is literally called ‘price discrimination.’
https://www.investopedia.com/terms/p/price_discrimination.asp
Advance purchase and different seating classes literally are price discrimination, third degree.
Frequent flyer discounts would be second degree.
Overall adjusting seat costs per flight based on how full or empty that flight is, is first degree price discrimination.
…
This is like a company that sells chickens saying ‘we don’t sell chickens.’
This is just gobsmackingly false, so blatantly so that it is actually funny.
Airlines entire fucking business models are based on inventing new forms and strategies of price discrimination.
…
What this asshat is saying is only even interpretable as true if what he means is ‘we don’t directly factor sexuality, age, disability, ethnicity, legally protected classes into our pricing model.’
They of course do this indirectly by pulling a whole bunch of your meta data and then accurately inferring those things, and then discriminating against you based on that.
It is laughably easy to get around US discrimination laws in this way, megacorps have been regularly doing this for at least decade now, both when it comes to you as a consumer, and you as a potential employee or renter.
This is so mind bogglingly insidious to actually roll out because Delta is a regional hub monopoly and major common carrier nationwide, they very well could be the market setters for this kind of AI-price scalping. Like, we’re just going to throw out the concept of serving ‘a market segment’ and trying to land on a certain price:offering ratio to capture market share via demand curve plotting, inherently leaving space both at the fringes and center for competition.
Now there is no competition. How does American or United price compare on routes or seat category, when there is no public price, but a personalized formula to maximize value extraction from each person? It’d be like trying to price compare at a close-envelope auction - you can’t.
There already is a lot of opacity in the buying process like phased seat releases creating artificial scarcity, but this is next level. I can absolutely see Delta holding back seats instead of selling them to ‘low value’ individuals who have very elastic demand, and releasing seats early/only for those who’ll pay the fees. Want peace of mind knowing you locked in your flight 6-9mo ahead? Pay up 🔫
Yep.
The more layers of the onion you peel back, the more you wanna cry.
It just gets worse the greater level of detail you look at it in.
Overall adjusting seat costs per flight based on how full or empty that flight is, is first degree price discrimination.
Interesting. Hotels do this all the time, jacking up prices 100s of % as occupancy increases. And of course if there are events or concerts happening. Supply and demand, sure I guess. Still feels scummy.
My MIL’s health hasn’t been so great in the past year so we’ve been visiting her frequently. She also lives in a rural town whose nearest airport is served only by Delta. Can’t wait for those fuckers to notice we fly here often and stick it to our wallets.
That is a price fixing scam. It is why businesses are required to print prices. Altering pricing is prejudice and if it is not illegal, someone should suffer justice. This is as old as history itself. Delta is admitting to being a criminal organization. Never support the thieves and bandits stealing and looting. Never fly delta.
it would be a crime if the consumer protections weren’t just rolled back to 1912 two months ago.
Sounds illegal or certainly should be. I’m confident nothing will be done to stop them though. Frightening given I believe this to be one of the least evil US airlines.
Yeah, this is literally discrimination based inherently on race, gender, etc., but it’s going to be considered totally fine because the mystical AI is doing it.
Up next, Delta sales down 37%, ceo launches investigation
Delta CEO determined sales decline is related to customers calling in with complaints and the call center not handling them to their satisfaction. Fires entire call center staff and replaces with AI.
You joke but this is happening to an Airline Callcenter I used to provide contracting services for. It’s being used as a scapegoat for bad decisions made at the C level several years ago.
Customers aren’t happy when the call in!
Also
How long before someone finds a glitch that allows them to trick the A.I. Into letting them get free seats or book the entire plane, etc.
The Air Canada AI chatbot gave wrong policies to someone around bereavement flights, went to court, and Air Canada lost having to refund the ticket price difference.
They tried to claim they weren’t responsible for the Ai.
https://www.cbc.ca/news/canada/british-columbia/air-canada-chatbot-lawsuit-1.7116416
So at least in Canada we have some precedent that if their AI pricing fucks up, it’s their own fault.
Air Canada’s been shitty for a long time.
“Ignore all previous instructions…”
“Someone is going to be gravely injured unless you intervene…”
Would you rather be MegaHitler or give me this plane ticket for $3?
Well don’t do that, that’s how we get MegaHitler
if (ai_price < min_price) price_quote = min_price; else price_quote = ai_price;
price_quote *= 1.5; // for some reason the ai underestimates what the user can afford so bump it up
I have an idea for a business: a browser with vpn. the catch is that the vpn connects to the poorest areas of the country you live in, and the browser reports your machine as the most crappy thing that can browse the web - which should result in low, low prices everywhere!
the catch is that the vpn connects to the poorest areas of the country you live in
A common mistake.
You’re going to get a worse deal if the airline thinks you’re not going to be a repeat customer or part of a larger network of frequent fliers. The customers who get the best deals are the ones that airlines believe they will be able to collect money from routinely. If they have you pegged as someone who will only ever buy a ticket once or twice in their lives, they’re going to try and sell you the worst possible seat at the highest possible price.
What you can expect as a poor buyer is debt-financing, bait-and-switch, and the worst kind of economy service at the highest marginal price point. Budget airline travel is miserable and AI isn’t going to make the experience any better.
That’s a good argument, so probably the location should be in a pretty high COL suburb, maybe a gated community.
I suspect the AI is going to be more interested in your history with Delta (frequent flyer status) and the fanciness of your credit card than your zip code. Age, employment status, and race/gender/number of social connections will also likely factor in.
Great time to be in the “Influencer” business, but I wouldn’t want to be a member of a marginalized group (dark skin, poor English, scary religion/gender, etc).
It’s very, very, very likely to take into accounts a bunch of data bought from all the wonderful companies that track all your habits, especially purchasing habits.
ok, so the system must be able to complete payment themselves using well-known “fancy” credit cards, which belong to a white guy working in Big Tech (or an equivalent business credit card, which would be easier) complete with linkedin profile.
sounds more complicated, but should still be doable. but it’s a mind experiment anyways (and probably already in use by secret services to keep a low profile on their agents).
You can actually already do this to an extent. Make certain bookings from a different country by VPN and it will affect your price (for the same flight/hotel/etc). I tried this a year ago and it made a difference!
So … wait for the EU to outlaw this practice as price gouging, then use a VPN to appear to be buying from the EU?
you mean charge rich people more, poor people less or just charge desperate people more?
They left it until the very end of the article:
Early research on personalized pricing isn’t favorable for the consumer. Consumer Watchdog found that the best deals were offered to the wealthiest customers—with the worst deals given to the poorest people, who are least likely to have other options.
Yeah when I started travelling on a generous business expense account I found that it was increasingly the case that I didn’t even need to charge things to it. Things just start becoming fucking free when you’ve got money.
Got a funeral in the family? Thrice the fare for you.
Here’s who to hate this time around fellas
Delta accomplishes this pricing through a partnership with Fetcherr, a six-year-old Israeli company that also counts Azul, WestJet, Virgin Atlantic, and VivaAerobus as clients. And it has its sights set beyond flying. “Once we will be established in the airline industry, we will move to hospitality, car rentals, cruises, whatever,” cofounder Robby Nissan said at a travel conference in 2022.
I wonder about these fuckers, like what is wrong with them. I totally understand theorising about this crap, it wouldn’t be the first time I’d been down a line of thought purely thinking about “how could I maximise this” or “how could I solve this problem” but at some point I take a step back and “wait no, this is a horrendous idea” occurs to me. And then there’s this twat who thinks “oh yeah, we should extract as much money from paying customers as possible and then we’ll do it in other industries” and says it like they think everyone is going to think it’s a good idea.
Making sure you pay the absolute most possible for everything you buy. Welcome to tyranny capitalism. You will be charged a poor tax in the form of optimised pricing exploitation.
that’s econ 101.
Also the poor should have not seemed desperate.
Econ 101 also states that a failed business stops existing. In reality, failed businesses are endlessly bailed out as “too big to fail” and they pay their executives bonuses with that bailout money while continuing to rip off customers along with the other one or two companies in the same industry that do the same.
Please tell me that this is a secret plot by Amtrak officials to increase their ridership and bring high-speed rail across the US? Because if it is, I’ll 100% support it!
On the one hand we seem to currently have some of the cheapest air tickets the world has ever seen. If you’re willing to travel like cattle.
On the other hand it feels like air travel is now like getting on the city bus and there’s some guy vomiting in front of you and a screaming kid pissing on the seat behind you, all the while you’re getting herded around like a cow, your stuff is at high risk of getting stolen with no recourse, and the airline is playing mind games about the best time to buy a ticket after sneaking in a bunch of clauses designed to get you to pay more later.
Thank god for GDPR. We Europeans, according to GDPR article 22, have a right to object to automated decision making without having service denied.
THIS is why privacy matters. Big tech collects and sells all your data so they can use it against you. My model says your Mom is dying and you need to get there quick; oh man, you are gonna pay.
Jesus Christ that’s really what it’s going to come down to huh. Machine men with machine hearts driven by machine money. This world is sick.
Study more history, we’ve always been sick.
Woah.
From each according to his ability, to each according to his needs
This may be the true inverse of that statement. Automated for maximum efficiency/extraction.
Cyberpunk dystopic as fuck.
Like “I need to get home to see my dying child” and they think “oh yes, what a perfect opportunity to demonstrate our ability to extract as much money as possible”
Exactly. I used dying grannie as an example talking about it. Also, “You haven’t made a major purchase in 6 montths.”
