Atlassian hasn’t had a great history of
- Understanding cloud
- Deploying anything reliable into the cloud
Now they’re 100% SAAS? This is gonna be sad.
I’m legitimately curious to understand more (not challenging your assertions). They offer hosted Jira/Confluence and probably other stuff no-one cares about.
What’s the problem with adoption?
“The Cloud” just means “someone else’s sever”. A lot of people who should know better just don’t get that.
It’s entertaining to take almost any internal memo or external press release and substitute “someone else’s server” every time “the cloud” appears. They all suddenly look insane.
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That’s the beauty of modern corporate capitalism. The upper tiers of management are shielded from any responsibility by their subordinates. Their subordinates then have a strong incentive to shift the responsibility elsewhere so it doesn’t fall on them. Paying someone else to take the responsibility does not actually benefit the company, except may be in the short-term, but it does benefit the people who get to make the decisions about it.
And if the service provider really screws up, and loses too many contracts, they either sell out to another company just like themselves, make further profit, and go back to doing what they were doing, or they shut down, form a new company, and go back to what they were doing.
The only people who can be hurt by all of this are the regular employees, who lose their jobs as part of the cycle, and, occasionally, the shareholders, who are never adequately represented by the board. It’s a prefect system where bad decisions only affect those who have no part in them.
Our migration was a mess. And took a long time. I don’t know how much our contracted company was at fault. They certainly didn’t do a good job. We have Jira extended for time management to billing and staff pay and whatnot.
I have some CSS Hacks to make the cloud version usable, but the DOM is a mess. Only test id attributes are reasonable, stable, and descriptive. Everything else is random in terms of class and id.
Occasionally, something changes. Despite a dedicated maintenance window by Atlassian, and marketing towards predictiveness and all that positive stuff, occasionally something changes without warning, without announcement. And you’re left wondering - is my memory getting that bad? Is this new?
My last highlight is that they converted migrated images in Jira ticket descriptions into some square image control. Something you can’t even use for new images. Pasting or dropping an image into the description will lead to something different. When it’s attached as an attachment, like it was in the past, you can only include it into the description as a fixed attachment either inline control or inline fixed preview control.
If you have an old description with rectangular screenshots, you know, possible because you have a widescreen monitor, or because we have width space and make use of it for content, the square adds a ton of whitespace. Make the image big enough to be readable, and the only thing on your entire screen is the image and dead space, half of the height dead space.
There’s many annoying and horrendous things.
Worst is we contracted some third party for a custom menu and whatnot. We have a browser extension for that, for Jira and Confluence. I have all three functionality sets disabled because it makes it even slower or broken.
It works for the most part, but man, there’s so many irritations and annoyances.
Yup, migrating the docs from on-prem confluence to the cloud one has just been an utter disaster in my company.
I don’t even want to know how much we pay for this shit.
Depends on seat count. But even a “small” (the smallest bucket of seats is 500) on prem install of data center/confluence can be in 6 figures…
