I’ve occasionally been part of training hourly workers on software new to them. Having really, really detailed work instructions and walking through all the steps with themthe first time has helped me win over people who were initially really opposed to the products.

My experience with salaried workers has been they are more likely to try new software on their own, but if they don’t have much flexible time they usually choose to keep doing the established less efficient routine over investing one-time learning curve and setup time to start a new more efficient routine. Myself included - I have for many years been aware of software my employer provides that would reduce the time spent on regular tasks, but I know the learning curve and setup is in the dozens of hours, and I haven’t carved out time to do that.

So to answer the question, neither. The problem may be neither the software nor the users, but something else about the work environment.

It’s a war of attrition at this point, with Ukraine providing almost all the people to become casualties but highly dependent on foreign aid for weapons, ammunition, intelligence, and continued sanctions enforcement on Russia. If either the foreign support or the domestic supply of soldiers falls short before the Russian economy collapses, Russia gets to keep the occupied land. If the first break is the ruble tanks to the point desperate poor foreigners stop signing up en masse to be cannon fodder in the Russian army, Ukraine could realistically take back the territory they lost.

Eliminating benefit cliffs, and taking the onus off applicants (the government has all our taxes!) to prevent qualified people from being cut off due to missing some paperwork box or deadline, would go a long way. Given how great our government has been at making programs that sound like they would help people, but then creating bureaucracy to ensure very few actually get help (not as a money saving thing - the bureaucracy costs a lot - but just because they believe people don’t deserve help), I have a lot of skepticism for any new program.

Different people and relationships can have different solutions that work for them. That’s OK!