I mainly use it for comparing products, and finding tools/products that fit my needs (sustainability/longevity/value/complexity/learning curve/beginner friendliness). I find it to be really time saving for this particulqr purpose. Customer service agents should be forgotten by history ASAP.
So your use case for LLMs is the first aspect of them that will be enshittified.
LLMs advocating for products that pay them is step 1 of incoming enshittification.
Also, anyone that has ever talked to customer service of any kind knows that the “automated” stuff is the absolute worst and you want a human most of the time.
I mainly use it for comparing products, and finding tools/products that fit my needs (sustainability/longevity/value/complexity/learning curve/beginner friendliness). I find it to be really time saving for this particulqr purpose. Customer service agents should be forgotten by history ASAP.
Prepare to get downvoted and get critical comments. People really hate llms here. It’s just as annoying as the people on the flipside.
So your use case for LLMs is the first aspect of them that will be enshittified.
LLMs advocating for products that pay them is step 1 of incoming enshittification.
Also, anyone that has ever talked to customer service of any kind knows that the “automated” stuff is the absolute worst and you want a human most of the time.